A global accounting firm with over 300,000 employees
Over time the solution had become antiquated and overly complex. With a limited number of resources qualified to maintain and support the platform plus growing stability issues, the client required an immediate solution to meet the needs of their current customer base and provide an unrealized opportunity to attract new customers.
Using the Dialexa approach, we designed and developed a new architecture, technology stack, and customer experience to support the next-generation platform. Understanding our client’s vision to grow the solution and the customer base, our holistic product approach encompassed all aspects from product strategy to release to meet the anticipated solution growth and desired business outcomes.
Through our product strategy efforts, the estimated annual growth is between 8-20% on average.
Creation of a new, stable, scalable, and modern platform will facilitate the doubling of the number of clients using the service by 2027.
By designing the platform based on day-in-the-life research, we were able to cut the onboarding of new customers from 30+ days to less than one week.
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