A state and local tax firm
Dialexa began by understanding their business requirements and end-to-end Customer touch points. Working with a complete picture, the team aligned the new strategy and delivery to the reality of our Client’s needs.
The end result was a sophisticated platform that seamlessly processes complex transactions and powers the Client’s business. By adapting the experience to be more data-centric, the solution enabled dramatically improved efficiency and ease-of-use. A modern tech-stack and modular architecture gave the Client an adaptable foundation that allowed them to capture new opportunities, growth, and revenue during a tough national financial crisis.
The new platform and architecture enabled tremendous company growth
Processing time was significantly reduced by adapting the workflow to fit the needs of users
During the global COVID-19 pandemic the Client was able to maintain full operations without disruption
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