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Communication Service Providers

Elevated Customer Service Through AI

Our team of digital product experts and consultants address the toughest challenges in communications service providers and bring your industry-defining ideas to life.

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Ways we help: 
  • Enhance customer engagement and experience by leveraging AI to hyper-personalize your customer’s self-service journey, positioning the right product for their needs.
  • Identify and address customer pain points in provisioning service, given the complexities associated with legacy OSS/BSS solutions.
  • Improve customer service through GenAI augmented chatbots and virtual customer-driven troubleshooting and resolution,
  • Improve the complex enterprise sales process leveraging GenAI and design thinking methodologies to streamline the end-to-end enterprise sales process.

Our Capabilities

Here are a few examples of how we help clients get started
Service Blueprinting

Service blueprints are visual diagrams of the end-to-end service delivery process, detailing the customer journey, front-stage activities and back-stage processes. They offer professional services a holistic view of the service delivery process, leading to improved efficiency, enhanced customer satisfaction, innovation, and better overall management of service operations.

Value Proposition/Golden Thread

The value proposition/golden thread is a powerful tool that communicates the unique benefits and value a service provider offers to its clients. Utilizing the canvas, we’ll effectively convey your product’s market value to drive better outcomes.

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AI/ML (Including GenAI)

AI/ML has opened up a new range of capabilities for communications services, such as analyzing large datasets to extract meaningful insights and trends, AI-powered CRM systems can improve customer interactions, review legal documents, and extract relevant information. Identifying where and how to apply AI/ML in your product and processes allows you to change the experience and value of the product fundamentally.

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Innovation/Collaboration

Innovation and collaboration are essential for driving growth and success in professional services. By intertwining innovation and collaboration, professional services firms can stay ahead in a rapidly evolving business landscape, delivering enhanced value to clients and maintain a competitive edge

Insights + Resources

Product Journey White Paper

Take a deep-dive into the power of digital product engineering to accelerate digital transformation.

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Maximizing Growth through Performance

Companies rely on digital products to drive growth. But how do you accurately measure performance and identify areas of improvement?

Learn more

Guide to Generative AI in the Enterprise

Enterprises must adapt quickly to the Generative AI opportunities to stay ahead of their competitors.

Learn More
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