American fast food corporation listed on Fortune 1000 companies
We conducted gap analysis, journey mapping, and service design workshops, which informed strategy and design to identify workflow interactions and critical features needed. The team designed a web-based solution that supports data management and distribution related to menus, inventory, and pricing strategies. The solution enhances back-of-house capabilities, offering a flexible system to manage front-of-house workflows and point-of-sale systems.
This digital transformation improves in-house workflows by reducing process redundancy, enabling significant improvements around inventory management, and also catalyzes future innovation. This dramatically reduces the cost to process each change (of which there are many) while accelerating the deployment of each shift. That makes each restaurant location more responsive to its competition and more competitive. That increases revenue and margins.
Provides an automated self-service platform to franchisees, saving labor costs by minimizing request streams centered around pricing and inventory.
Accelerates cycle times to update menus and pricing, simplifies work flow redundancies, and time on task efficiencies.
Enabled a flexible, modular solution, allowing for strategy, planning and focus of value-added changes. Improvements were made across the corporate, franchisee, and end-to-end customer experiences.
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