Fortune 100 logistics and delivery company
Through a series of onsite customer testing with other fortune 50 companies specializing in food delivery, groceries and retail, Dialexa performed on site research during the last-mile delivery with real customers, organized and executed a series of workshops with the client to develop new case studies and helped to refine the vision of autonomous delivery, providing new feature and hardware recommendations to support an optimized a user experience.
The research findings supported business cases that lead to the path of commercialization beyond being a temporary trend and present clarity of a sustainable delivery business model well into the future.
From order to door step, the team demonstrated the business scenario of speedy, automated delivery service.
Customer research identified design opportunities to improve interaction with the robot through various touch-points
This new service will drive new revenue for specialty delivery that didn’t exist before.
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