Next-Gen Autonomous Same Day Delivery

New robotic delivery system

Fortune 100 logistics and delivery company

Our client envisioned how robotics and automation technology could play a vital role in the critical last-mile delivery market. Dialexa was asked to help with research and design recommendations for these next-generation products and services.
  • Engineer
  • Designer
  • Engagement Manager
  • Architect
  • Quality Engineer
  • Research & Design
  • Design Thinking
  • Product Strategy

Optimized User Experience

Through a series of onsite customer testing with other fortune 50 companies specializing in food delivery, groceries and retail, Dialexa performed on site research during the last-mile delivery with real customers, organized and executed a series of workshops with the client to develop new case studies and helped to refine the vision of autonomous delivery, providing new feature and hardware recommendations to support an optimized a user experience.


The research findings supported business cases that lead to the path of commercialization beyond being a temporary trend and present clarity of a sustainable delivery business model well into the future.

30 Min Delivery Window

From order to door step, the team demonstrated the business scenario of speedy, automated delivery service.

UX Optimization

Customer research identified design opportunities to improve interaction with the robot through various touch-points

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$5M New Revenue

This new service will drive new revenue for specialty delivery that didn’t exist before.


Let’s make it happen.

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