Wholesale Pharmaceutical Distributor
Engaged with prospective hospital systems and pharmacy leaders to perform customer research and translated that research into a view into the voice of the customer. Utilizing that voice of the customer plus collaboration with internal stakeholders, Dialexa leveraged design-thinking methodologies through persona and service blueprint workshops to develop an overall vision and direction that aligned different business units with technology solutions. In addition, statistical models were leveraged to reduce overall inventory levels and carrying costs associated with that inventory.
The new vision and strategy was projected to reduce inventory costs by 30% – 40% and created a value add differentiator in the market place of increasing customer loyalty and retention.
Statistical models that refined inventory levels and reordered points across the hospital
The embedded solution created a value differentiator and barrier to reduce customers switching providers in a competitive marketplace
Improved visibility into inventory movement at the point of distribution increased the client’s distributor / manufacturer value propositions
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