A multibillion-dollar family entertainment company
The Dialexa team utilized rapid prototyping methodology to identify potential solutions, uncover design improvements and modernize the sorting machine. The team visited venues and evaluated pain points, speed, accuracy, and cost. The research was used to design and build a better machine that increased the speed by 5x and improved accuracy from 72% to 100%.
The team went from concept to prototype in the field in less than six months. The pilot exceeded expectations in volume and accuracy, and the venues recognized operational savings as soon as they plugged in the faster, 99.9% accurate, lower-cost machine. This has been called a “game changer” by Client leadership.
The new machine processed balls 5x faster, resulting in the venues’ ability to refocus operational labor.
The new hardware eliminated an annoying error that affected customers’ games in a very disruptive way. The new hardware turned a problematic experience into what that client has called “a game changer.”
The increased accuracy and speed of the ball reader eliminated costly ball recycling and labor overruns, saving millions of dollars a year.
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