Seamless Patient Experience, Digital Front Door
A not-for-profit healthcare system and is one of the largest healthcare providers in the US
All-In-One App Brings Ease to Users
Our Client had a vision to create a seamless customer experience that would bring the tasks of finding, managing and paying for care in a single, intuitive mobile and web app.
- Product Manager
- Software Engineer
- Software Architect
- Engagement Manager
- Quality Engineer
- Software Engineering
- Architecture
- Research & Design
Streamlined Customer Experience
Dialexa audited and assessed over twenty apps that comprised the backbone of the current experience. The team leveraged Collaborative Quality™ skills to unify stakeholders around a shared vision. Our team ultimately architected and built a modern, cutting-edge platform that integrates data from disparate systems, accessible through a brand-new streamlined web and mobile experience.
The improved experience resulted in customers getting the care they need more quickly and with an improved quality of care. This Client also adopted many of the Dialexa agile practices in order to build a modern technology organization that will sustain their digital transformation over time.
2X Quicker Service
Decreased the time needed to get care by 50% creating a centralized patient application
1M+ Patients Served
More than one million patients annually use the Digital Front Door solution to access their healthcare
360 Degree View
Patients now have access to a complete view of their healthcare picture through the self service application
Let’s make it happen.
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